Internal Communications Manager

Working for a global financial services institution
This role will own internal communications

About Our Client

Our client are market leaders in the capital markets space and are looking to hire an Internal Communcations Manager into their lean marketing and Communications team in London. This role will have full accountability and ownership over the internal communications strategy and delivery.

Job Description

Key responsibilities of the Internal Communications Manager: To develop and deliver the internal communications strategy for the business - ensuring that staff feel informed and motivated through effective communications and employee engagement initiatives. In addition, providing support to the wider communications team where needed.

Responsibilities:

Strategic leadership

Supporting the Head of Corporate Communications in developing the internal communications strategy and engagement plan, aligning it to the business priorities, values and culture.
Lead the creation and execution of integrated campaigns that drive engagement, promote leadership visibility and support organisational change.
SnapComms tool management, ensuring effective delivery of timely, targeted content.
Manage the planning and delivery of the business' communications events, both virtually and face to face.
Support the internal communication response to crisis situations.
Manage the internal communications for new projects and organisational wide announcements and changes.

Content and channel ownership

Plan, edit and write content for a number of internal comms mediums, such as iExchange and internal emails, working with the wider communications team.
Manage flagship communications initiatives such as:

- Ask Us Anything (live open forum sessions with leadership team members)

- Leadership Lens (monthly blog posts authored by leadership team members)

- What's Going On? (comprehensive monthly internal update)

- Podcast series

Shape storytelling and internal news narratives that highlight success stories and cultural milestones.
Ensure consistency of tone, voice and brand across all internal channels
Support creation of marketing material such as posts for LinkedIn or X

Business communications support

Act as a strategic communications partner to all business functions, supporting major programmes, IT upgrades and systems transformations, ensuring that all technical updates are translated into accessible, relevant and engaging content for all audiences.
Actively participate in the Diversity & Inclusion and Employee Engagement Forums, drafting comms and providing strategic comms counsel.

Cross-function collaboration

Collaborate with colleagues in the wider group Internal Communications team to align Group-wide messaging and campaign opportunities.
Partner with HR and senior leadership to support campaigns around culture, diversity, wellbeing and employee engagement.

Measurement and continuous improvement

Develop and implement methods to measure the effectiveness of internal communications, Use SnapComms and iExchange insights to refine communications strategies and continuously improve employee engagement.

The Successful Applicant

Experience required for the Internal Communications Manager role:

Educated to degree level
CIPR qualification (or equivalent) - desirable but not essential

Knowledge and Experience Required:

Minimum 3 years' experience within internal communications - in financial services or the commodities industry
Experience in marketing/brand desired but not essential, with a focus on the creation of branded digital materials and engaging content including for social media, and external events..
Interest in, and good knowledge of, business and financial services
Excellent writing and communication skills
Excellent interpersonal and relationship-building skills in order to work with senior leadership team and different teams and functions across the organisation
Creative and strategic ability to devise and execute communications strategies and plans
Flexible approach and enthusiastic attitude towards learning new skills and learning about the LME's business
Working in a small communications team - a willingness to get involved in supporting on other tasks, particularly for the marketing team
Microsoft Office literate