Save Job Back to Search Job Description Summary Similar JobsHybrid working with flexible hoursBasic starting salary of £30000About Our ClientOur client is a large organisation based in Central Manchester, specialising in property and customer service. With a strong commitment to excellence, they have a significant presence in the property industry.Job DescriptionKey responsibilities consist of:Act as the first point of contact for incoming helpdesk calls and emailsLog service requests, faults, and issues accurately into the systemSchedule engineer callouts and allocate jobs based on priority, location, and skillsetMonitor job progress and update clients and engineers accordinglyLiaise with clients to confirm appointment times and follow up on service outcomesMaintain accurate records of service visits, job status, and resolutionsCoordinate with the technical team to ensure prompt response and service deliveryManage daily work schedules and make real-time adjustments as neededEnsure service level agreements (SLAs) and response times are consistently metGenerate and distribute daily or weekly reports on job performance and outstanding tasksEscalate urgent issues or delays to management in a timely mannerSupport general administrative tasks within the service departmentThe Successful ApplicantA successful Helpdesk & Callout Scheduler should have:Previous experience in a helpdesk, scheduling, or coordination roleStrong organisational and time management skillsExperience working in a fast-paced, customer-facing environmentProficient in using scheduling or service management software (e.g., CAFM systems, CRM tools, job dispatch platforms)Excellent communication skills, both verbal and writtenAbility to manage and prioritise multiple tasks and deadlines effectivelyStrong attention to detail and accuracy in data entry and record keepingConfident in liaising with engineers, clients, and internal teamsFamiliarity with service level agreements (SLAs) and performance trackingCompetent with Microsoft Office applications, especially Outlook, Excel, and WordWhat's on OfferA competitive salary in the range of £28,800 - £30,200 per annumAn exciting and challenging role in the property industryHybrd working, 3 days officeEarly starts from 7am & 3pm finishes optionalAn opportunity to be part of a large organisation with a strong industry presenceA supportive and collaborative work environmentA location that is easily accessible in SalfordInternal progression & development stabilityContactCallum CrawfordQuote job refJN-042025-6715921Phone number+44 151 255 3754Job summaryJob functionBusiness SupportSubsectorContact CentreSectorPropertyLocationManchesterContract typePermanentConsultant nameCallum CrawfordConsultant phone+44 151 255 3754Job referenceJN-042025-6715921
