Save Job Back to Search Job Description Summary Similar JobsCity Centre location, Premium OfficeFantastic, family owned organisationAbout Our ClientOur client provides Facilities Management services in technically demanding environment. Their portfolio includes some of the UK's best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations.Job DescriptionDelivering great customer service to all clients and contractorsBuilding outstanding working relationships with clients, contractors and other functions within the businessManaging emails and phone callsDealing with enquiries from clients and contractorsSupporting clients and contractors with any queriesAssigning jobs to contractors within an agreed time frameChasing up jobs that have not been accepted/attended toManaging and updating business-critical issues dailyUpdating systems to ensure complete transparencyEnsuring that maintenance work is processed in a timely mannerCommunicating with contractors daily, to minimise overdue workChallenging unnecessary call-outs and response timesWorking closely with site managers and engineers to ensure a one-team approach to management of maintenance issuesOperating and being measured against business KPIsDemonstrating professionalism at all timesThe Successful ApplicantTenacious and results orientatedIT literateConfident, efficient and reassuring on the phoneGreat at prioritising and multi-taskingFriendly and professionalLooking for ways we can do things betterAmbitious and keen to progressExperience of Facilities or HelpdeskWhat's on OfferCompetitive salary of £25kExtensive corporate benefits including, Private Medical, Pension 5% employers' contribution, Health and Wellness programme, 22 days holidays + bank holidaysIndustry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternityThis is an office based positionContactMegan Arblaster-NichollsQuote job refJN-022024-6333190Phone number+44 161 829 0360Job summaryJob functionFacilities ManagementSubsectorFacilities ManagementSectorPropertyLocationManchesterContract typePermanentConsultant nameMegan Arblaster-NichollsConsultant phone+44 161 829 0360Job referenceJN-022024-6333190
