Save Job Back to Search Job Description Summary Similar JobsAre you immediately available and looking for a PART TIME POSITION?Hearings Support Officer required - Public SectorAbout Our ClientYou will be working for a Public Sector organisation based in LondonJob DescriptionAs Hearings Support Officer you will provide a professional efficient customer service to internal and external visitors attending hearings.You will:Provide a welcoming and professional face of the organisation by being the first point of contact to external parties and members of the public attending hearings.Work on a rota basis on Reception.Resolve face-face, telephone and email enquiries effectively and efficiently; in a professional manner and to escalate where necessary.Provide general on the day support and assistance to registrants, legal teams, witnesses, and observers to ensure their needs are fully met.Provide support with the operation of digital audio, video and voice conferencing equipment and iPad equipment, for both physical and remote hearingsAssist in generating documentation prior to and following hearings and manage confidential and sensitive information in line with GDPR regulations.The Successful ApplicantThe successful Hearings Support Officer will have:Proven experience of working within a busy customer focused environment and able to deliver excellent customer service.Excellent inter-personal skills with the ability to engage confidently and effectively with a range of contacts internally and externally, demonstrating empathy, tact and discretion in discussing cases.Experience of dealing with a variety of internal and external contacts, including members of the public.Proven ability to work on own initiative and as part of a wider team, developing effective relationships with the Hearings team and at all levels of the organisation.Ability to provide support with audio and visual equipment.Proven experience and knowledge of prioritising multiple conflicting demands on time and resources with the ability to work calmly under pressure.What's on OfferThis is a PART TIME positionHybridHourly rate of £15.90ContactBridget WilsonQuote job refJN-032025-6707334Phone number+44 207 269 2105Job summaryJob functionBusiness SupportSubsectorAdministratorSectorPublic SectorLocationLondonContract typeTemporaryConsultant nameBridget WilsonConsultant phone+44 207 269 2105Job referenceJN-032025-6707334
