Head of Service Qualification and Delivery - Abu Dhabi Based

International Permanent View Job Description
You will ensure efficient delivery of services by managing the end to end processing of service requests.
  • Exciting role with a top tier entity in Abu Dhabi
  • Must have service qualification & delivery experience in large complex companies

About Our Client

A large, exciting business going through a transformation.

Job Description

  • Support the development and implementation of the unit's strategy, objectives, policies, and operational plans.
  • Review service requests to determine their nature and scope, identifying unique requirements and implications.
  • Prioritise service requests based on urgency and alignment with organisational goals.
  • Manage the delivery of service engagements, monitoring progress and compliance with timelines and objectives.
  • Support the review of services and maintain the taxonomy framework.

The Successful Applicant

  • Bachelor's degree in Business Administration or a related field.
  • Professional certifications in project management, service delivery, or related areas.
  • Extensive experience in service delivery within complex organisational settings such as a large holding group, or a shared services function.
  • Proven experience in service planning, qualification, and delivery oversight in a complex organisation.
  • Experience in project management and coordination, with a track record of successful service delivery.
  • Strong analytical and decision-making skills for effective service qualification and prioritisation.
  • Expertise in project management and service delivery methodologies.
  • Proficiency in Arabic is highly advantageous.

What's on Offer

Opportunity to shape the future of government services in Abu Dhabi.

Contact
Ruwise Sheriff
Quote job ref
JN-082024-6511634
Phone number
+97147090393

Job summary

Job function
Transformation
Subsector
Corporate
Sector
Public Sector
Location
International
Contract type
Permanent
Consultant name
Ruwise Sheriff
Consultant phone
+97147090393
Job reference
JN-082024-6511634