Head of Operational Risk & Resilience

The Head of Operational Risk & Resilience will be responsible for;

Operational risk:

• Developing and implementing an operational risk management and control framework.
• Identify, assess, and monitor prospective and materialised operational risks across the UK Personal Investor platform. Report on risk insights and trends.
• Develop and drive implementation of risk mitigation strategies and controls.
• Collaborate with Oversight teams to ensure effective risk management practices and controls are in place.
• Provide training and awareness programs on operational risk management.
• Lead and coordinate Operational Risk input into RCSAs and ICARAs.

Third party risk:

• Manage relationships with operational third-party vendors.
• Maintain strong internal control frameworks for vendor performance, cost management, risk assessments, and service governance.
• Partner with internal stakeholders to ensure vendor service arrangements meet regulatory and enterprise standards.
• Prepare documentation of operational models for regulators and independent auditors.

• Lead development, implementation, and maintenance of vendor performance dashboards, management reports and executive summaries.
• Coordinate and support the development and execution of Third-Party assessments. Build strong working relationships with key internal and external stakeholders. Identify, propose, and deliver resolutions for gaps.

Operational Resilience:

• Develop and implement strategies to enhance the business's operational resilience.
• Identify critical business services and processes and assess their vulnerability to disruptions.
• Work with IT and other departments to ensure robust workarounds are in place.
• Monitor and report on operational resilience metrics and performance.