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Digital Service Excellence, Senior Manager

International Permanent View Job Description
In this role, you will be instrumental in leading and executing our digital service strategy, ensuring seamless and exceptional experiences for our users.You will be responsible for driving continuous improvement, leveraging data to inform decisions, and fostering a culture of digital excellence within the organisation.
  • Drive innovation and set new standards for digital service excellence.
  • Spearhead groundbreaking digital transformation initiatives.

About Our Client

Join a prestigious government entity at the forefront of innovation, dedicated to shaping the future through cutting-edge digital solutions.

Job Description

  • Develop and implement the digital service excellence strategy, aligning with the organisation's overall goals and vision.
  • Lead and manage a team of digital service professionals, fostering a collaborative and high-performing environment.
  • Oversee the implementation and optimisation of IT Service Management (ITSM) frameworks and processes to ensure efficient and effective service delivery.
  • Drive customer experience (CX) enhancement initiatives, utilising data and feedback to continuously improve user satisfaction.
  • Utilise data analytics to identify trends, measure performance, and inform strategic decisions related to digital service delivery.
  • Lead process optimisation efforts to streamline workflows and enhance efficiency across digital service channels.
  • Collaborate with other departments and stakeholders to ensure a cohesive and integrated approach to digital service delivery.

The Successful Applicant

  • Bachelor's degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
  • Minimum of 10 years progressive experience in digital service management, digital transformation, or a related field.
  • Proven expertise in digital transformation strategies and implementation.
  • Strong knowledge of IT Service Management (ITSM) principles and best practices.
  • Demonstrated success in enhancing customer experience (CX) within a digital environment.
  • Proficiency in data analytics and the ability to translate data into actionable insights.

What's on Offer

  • A chance to shape the future of digital service delivery within a prestigious government organisation.
  • Competitive salary package.
Contact
Manpreet Kaur
Quote job ref
JN-032025-6703281
Phone number
+971 4709 0375

Job summary

Job function
Digital
Subsector
User Experience
Sector
Public Sector
Location
International
Contract type
Permanent
Consultant name
Manpreet Kaur
Consultant phone
+971 4709 0375
Job reference
JN-032025-6703281