Back to search

Customer Success Manager

East Riding of Yorkshire Permanent £60,000 - £70,000 per year View Job Description
An exciting opportunity has arisen for a Customer Success Manager to join a leading team in the Technology and Telecoms industry. The role will focus on supporting customers and driving sales while contributing to the team's overall success.
  • Save Job
  • Career Growth Opportunities in a Dynamic Field
  • Impactful Role in Customer Success and Retention

About Our Client

This is a well-established corporation within the Technology and Telecoms industry with a global reach, it prides itself on delivering top-tier services to its diverse customer base, both in the UK and overseas.

Job Description

  • Manage and nurture customer relationships to promote customer satisfaction and loyalty.
  • Identify upselling and cross-selling opportunities to drive sales growth.
  • Collaborate with the sales team to develop and implement strategies for customer retention.
  • Provide feedback to the product development team based on customer needs and preferences.
  • Manage customer complaints and issues, ensuring quick resolution.
  • Track and measure customer satisfaction metrics and implement improvements as needed.
  • Conduct regular reviews and reports on customer success activities and performance.
  • Collaborate with marketing team to align customer success strategies with overall company goals.

The Successful Applicant

A successful Customer Success Manager should have:

  • A degree in Business, Marketing, or a related field.
  • Previous experience in customer service, sales, or a related role within the Technology & Telecoms industry.
  • Strong communication and interpersonal skills.
  • Ability to identify and seize sales opportunities.
  • Proficiency in using customer relationship management (CRM) software.
  • Problem-solving abilities and a customer-oriented mindset.

What's on Offer

  • An attractive salary range of £60k - £70k base per annum.
  • Opportunity to work with an experienced and supportive team.
  • Generous holiday leave entitlement.
  • A thriving company culture that values its employees and promotes professional growth.



If you are a motivated professional looking to make your mark in the Technology & Telecoms industry, we encourage you to apply for this Customer Success Manager role.

Contact
Clara John
Quote job ref
JN-102024-6561095
Phone number
+44 113 388 9069

Job summary

Job function
Sales
Subsector
Technology Sales
Sector
Technology & Telecoms
Location
East Riding of Yorkshire
Contract type
Permanent
Consultant name
Clara John
Consultant phone
+44 113 388 9069
Job reference
JN-102024-6561095