Save Job Back to Search Job Description Summary Similar Jobscompany with a fantastic culture and career progression opportunitiesjoin an established team with an established loyal Enterprise client baseAbout Our ClientMy client does amazing things with data and technology. They are experts in all things across the spectrum of IT, Network, NetDevOps and Security Infrastructure and have a deep track record in architecting, designing, building and automating some of the UK's largest Enterprise and Data Centre environments.As part of the wider team you will be joining 1,500 people working in over 50 markets globally.Their people are what really make them different. They are a growing and dynamic group of business analysts, architects, solution designers, engineers and commercially savvy business development consultants who also provide thought leadership and creative thinking. They are passionate, progressive and unafraid of challenge; their mission is to use data-driven insight to make a commercial difference.Job DescriptionAs the Customer Success Manager, the main role will consist of nurturing the client, continue to cement the relationship across the bank, while delivering strategic recommendations to further deliver solutions that add value at every step.You will be supported to write winning proposals, the ability to have a voice to influence and shape various propositions and how the company approach their work and to support the client's needs. Here are some of things you'll be achieving in your role:Be the day-to-day contact for our key client ensuring we are proactively meeting our client needs, thinking about ways we can help them and opportunity spottingWork on broadening key stake holder relationships (depth and breadth)Be on site with the client at least 3 days a weekEscalation of opportunities and challenges to ensure we are providing best in class service and support at all timesLiaising with the new business manager to ensure we are spotting and creating opportunitiesUtilising personal and industry contacts (using a wide range of tools such as Linked-In Sales Navigator) to raise the company's profile and generate interest in our solutions, securing meetings, presentations, and subsequent proposals with the sales leadWork with the Chief Architects and Marketing department to tailor and/or create additional product proposition and sales collateral as well as ensure internal and external communications and go-to-market plansEnsure we are forecasting accurately and reporting on activities, issues and opportunitiesRigorous focus on process ensuring regular monthly and quarterly account management meetings, as well as championing continuous improvement opportunitiesInterface with the Service Delivery Manager and Practice Manager to ensure accurate handover of delivery and handover of the overall delivery process as required as any new products or partnerships become establishedUnderstand the company's solutions to help educate and inform our clientSupport key RFP's, bids, and contracts to support the sales operations process and efficient close of contracts.Targets will be based on retention of and growth in existing client business streams. The new business lead will be responsible for up-sell of new opportunities.Most important of all is to always adhere to the company's Core Values - transparency, honesty, and integrity - we always do the right thing and what's best for our clientsSome of the specific challenges you will help the client solve are:Architect & Design Secure Enterprise IT NetworksIdentify & Supply appropriate technologies for their network environmentsMaintain & operate complex networks both on & off client premisesProvide full suite of life-cycle managed services to meet the in life demands of their networksConsult, Design & Deploy leading automation solutionsProvide Business Process & Service Design consultancyThe Successful ApplicantThe successful Customer Success Manager candidate will have the following qualities/experiences:Strong listener with the ability to play client problems back to the businessPersistentCommercially confidentWilling to learn, be challenged and a desire to grow and developHigh levels of personal motivationExcellent written/verbal EnglishExcellent presentation and communication skills (both verbal and written)Ability to uncover and numerate business issuesKnowledge of, or interest in, the specific client sector (financial services)Detailed knowledge of Network Services/ITResults driven with a professional approach to account management and a successful track recordAbility to plan and think ahead and communicate the vision effectively.Strong verbal communication and interpersonal skills, with the ability to and build rapport quickly both over the phone and in personExceptional organisational skills and attention to detailAbility to thrive in a fast-paced, target-driven environmentTeam player with a strong desire to contribute to a collaborative cultureTech-savvy with experience in CRM systems (preferred but not required)What's on OfferSalary of £50-60k basic + £20k OTEFlexible working - 3 days/week on site with the clientBenefits:Pension contributions up to 5% (matched by employee and employer)Life InsurancePersonal Accident InsurancePrivate Health Insurance from 2nd anniversaryHealth and Well-being Plan25 days annual leaveWorking abroad policyCompetitive paternity and maternity leave policiesSickness & Disability income protection from 3rd anniversaryOn site gym membershipTraining & Development/Annual ReviewsContactMike UdalovQuote job refJN-042025-6710048Phone number+44 207 269 1748Job summaryJob functionSalesSubsectorTechnology SalesSectorTechnology & TelecomsLocationLondonContract typePermanentConsultant nameMike UdalovConsultant phone+44 207 269 1748Job referenceJN-042025-6710048
