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Customer Services Team Leader

Bromley Permanent £25,200 - £30,800 per year View Job Description
The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms.
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  • 2 years' customer service Team Leader experience
  • Previous Financial Services experience would be desirable.

About Our Client

Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.

Job Description

  • Manage the day to day duties in accordance with agreed service levels
  • Review, monitor and maintains quality controls of the teams work, providing feedback
  • Identify and provide training required by the team
  • Regularly assesses the performance and behavioral competencies of team members
  • Reviews objectives and creates training and development plans
  • Deals with customer complaints
  • Continuously improves and automates administration processes
  • Ensures procedures are up-to-date and fit for purpose
  • Works within agreed process and payment authority levels
  • Manage business practices, processes, changes and risks
  • Completes administration tasks as and when required

The Successful Applicant

A successful Customer Services Team Leader should have:

  • 2 years' customer service Team Leader experience (Previous financial services experience would be desirable).
  • Achieved or willing to undertake a Level 3 award in Financial Administration
  • Strong written and oral communication skills
  • Experience of planning, monitoring and controlling work
  • Experience of motivating, coaching and developing a team
  • Good organisation skills and ability to prioritise to meet business deadlines
  • Able to identify and assess risk in a customer services environment

What's on Offer

  • An estimated salary range of £28,200 - £30,000 per annum
  • Opportunity to work in a leading Financial Services company
  • Opportunity to work within a supportive team
Contact
Amy Fenlon
Quote job ref
JN-102024-6568408
Phone number
+44 1622 604 513

Job summary

Job function
Sales
Subsector
Business Services
Sector
Financial Services
Location
Bromley
Contract type
Permanent
Consultant name
Amy Fenlon
Consultant phone
+44 1622 604 513
Job reference
JN-102024-6568408