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Customer Services Operator

Ashford Permanent £25,200 - £29,000 per year View Job Description
Our client is seeking a diligent Customer Service Executive to join their team on a 6 month basis. The successful candidate will be responsible for providing first-rate customer service and addressing customer inquiries.
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  • 6 month fixed term contract so must be immediately available
  • Previous customer service experience within a busy office environment

About Our Client

Our client is a well established business based in Ashford, seeking an experienced customer service exec to join their busy team on a FTC basis.

Job Description

  • Respond to customer inquiries via email, phone, and social media
  • Resolve product or service problems by clarifying the customer's complaint
  • Maintain customer records by updating account information
  • Contribute to team effort by accomplishing related results as needed
  • Follow communication procedures, guidelines, and policies
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication

The Successful Applicant

The successful candidate:

  • Immediately available and able to commit to a 6 month FTC
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters

What's on Offer

  • A competitive salary in the range of £25,200 - £29000 per annum
  • A supportive work environment with opportunities for career advancement
  • 6 month contract
  • Start date - ASAP!



This is a fantastic opportunity for a Customer Service Exec to progress their career in the retail industry. If you are passionate about customer service and looking for a challenging but rewarding role, we would love to hear from you.

Contact
Amy Fenlon
Quote job ref
JN-102024-6560752
Phone number
+44 1622 604 513

Job summary

Job function
Procurement & Supply Chain
Subsector
Customer Service
Sector
FMCG (Fast Moving Consumer Goods)
Location
Ashford
Contract type
Permanent
Consultant name
Amy Fenlon
Consultant phone
+44 1622 604 513
Job reference
JN-102024-6560752