Save Job Back to Search Job Description Summary Similar JobsFull training and support providedExcellent benefits and career development opportunitiesAbout Our ClientOur client is a global organisation with Head Offices based in Hitchin. They are committed to delivering high-quality services to their customers while maintaining operational excellence in their customer service department. Due to continued growth they are currently recruiting for a Customer Service Area Controller to deliver top tier customer service to their valued customers. They are open to candidates with varying experience levels, provided you are able to display a strong level of empathy and customer service. The role is based full time in Hitchin Monday to Friday.Job DescriptionManage and respond to customer service queries promptly and efficiently.Coordinate and schedule operational tasks within the customer service team.Ensure accurate and timely documentation of customer interactions and resolutions.Full oversight of assigned customer accountsSchedule and dispatch work to Field Service Engineers via CRM system and update customers accordinglyProcessing and invoicing jobs & raising credit notesSpare parts ordering if requiredCollaborate with internal departments to address customer requirements.Monitor and maintain service standards in line with company policies.Provide operational reports and updates to senior management as needed.Support the implementation of new processes to improve service delivery.Assist in handling escalations to ensure customer satisfaction.The Successful ApplicantA successful Customer Service Area Controller should have:Previous experience in customer service ideally within a B2B environment (not essential)A strong ability to multitask and manage competing priorities effectively.Proficiency in using customer service softwareExceptional communication and problem-solving skills.Able to display a high level of empathy and uphold customer centric values at all timesA proactive approach to identifying and implementing process improvements.A keen attention to detail and a customer-oriented mindset.What's on OfferA competitive salary negotiable depending on experience, with an uplift after passing probation28 days of annual leave plus bank holidaysOpportunities for professional growth within a structured environment.This is an excellent opportunity to join a reputable company in Hitchin. If you are passionate about delivering exceptional customer service, we encourage you to apply today!ContactSonia ShahQuote job refJN-062025-6762936Phone number+44 172 773 0136Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorRetailLocationHitchinContract typePermanentConsultant nameSonia ShahConsultant phone+44 172 773 0136Job referenceJN-062025-6762936
