Save Job Back to Search Job Description Summary Similar JobsOpportunity to Manage a Small Team.Opportunity for Professional Development!About Our ClientThis is a well-established, large organisation in the industrial/manufacturing sector that holds a significant market presence. Known for their commitment to quality and customer satisfaction, they have a strong team-oriented culture and value the contributions of all their employees.Job DescriptionOverseeing the daily operations of the customer service department.Providing leadership and support to the customer service team.Maintaining high levels of customer satisfaction.Implementing customer service standards and policies.Conducting performance evaluations and providing constructive feedback.Identifying training needs and arranging appropriate training.Resolving complex customer complaints or enquiries.Reporting on department performance and suggesting improvements.The Successful ApplicantA successful Customer Service Team Lead should have:Exceptional leadership and motivational skills.Strong understanding of customer service techniques and standards.Excellent communication and interpersonal skills.Ability to handle complex customer complaints and queries.Strong problem-solving skills and decision-making abilities.Ability to work well in a team-oriented environment.What's on OfferA competitive salary, ranging from £30,000-£36,000Comprehensive training and development opportunities.A supportive, team-oriented work culture.Generous holiday entitlement.ContactHannah MartinezQuote job refJN-022025-6670547Phone number+44 151 255 3776Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationLiverpoolContract typePermanentConsultant nameHannah MartinezConsultant phone+44 151 255 3776Job referenceJN-022025-6670547
