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Customer Service Specialist

Portsmouth Permanent £25,000 - £26,000 per year View Job Description
The Customer Service Specialist position in Portsmouth focuses on delivering outstanding support to customers in the retail industry. You will handle customer enquiries efficiently while ensuring a positive service experience.
  • Local role based in Portsmouth
  • Business thriving on growth

About Our Client

This opportunity is with a medium-sized organisation operating in the retail industry. It is known for its customer-centric approach and professional environment, providing stability and growth opportunities for its team members.

Job Description

The key responsibilities for the Customer Service Specialist role are:

  • Handle incoming customer enquiries and resolve issues in a timely manner.
  • Provide accurate information about products and services to customers.
  • Maintain detailed records of customer interactions in the company system.
  • Collaborate with internal teams to address customer needs effectively.
  • Monitor and follow up on outstanding customer requests or complaints.
  • Support the team in achieving service-level objectives and targets.
  • Contribute to the continuous improvement of processes and service delivery.

The Successful Applicant

A successful Customer Service Specialist should have:

  • Previous experience in a customer service role, ideally within the retail industry.
  • Strong communication and problem-solving skills.
  • Proficiency in using customer management software or related systems.
  • An organised and detail-oriented approach to work.
  • A positive attitude and a commitment to providing excellent service.

What's on Offer

  • A competitive salary of approximately £22,500-£27,500 per annum.
  • A permanent position within a reputable organisation in Portsmouth.
  • Opportunities for professional growth and development.
  • A supportive and professional work environment.
  • Holiday leave and other standard company benefits.



If you're passionate about customer service in the retail industry and are based in Portsmouth, this is an excellent opportunity to grow your career. Apply today to join a team dedicated to excellence!

Contact
Ryan Batley
Quote job ref
JN-072025-6778388
Phone number
+44 238 068 2204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Portsmouth
Contract type
Permanent
Consultant name
Ryan Batley
Consultant phone
+44 238 068 2204
Job reference
JN-072025-6778388