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Customer Service Representative

Slough Permanent £30,000 - £35,000 per year View Job Description
You will be responsible to support effective supply chain management through customer order management. You will communicate effectively both internally and externally to build relationships with customers and contribute to delivery of supply chain projects: investigate and resolve queries, maintain customer master data and sales conditions to ensure high levels of customer service is met.
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  • Career Development working for a global Brand in the Food & Beverages industry.
  • Customer Supply Chain and Order Processing experience is required.

About Our Client

Global Brand in the Food & Beverages Industry.

Job Description

  • Order management of a portfolio of accounts from order receipt through to invoicing/dispatch.
  • Management of sales conditions in SAP based on input from sales: standard pricing and discounts for these customers.
  • Checking each order is correct from a pricing perspective before processing & checking correct stock has been ordered and is available.
  • Offering customer service to both external customers and internal departments.
  • Maintain relationship with sales teams to ensure orders are correct first time.
  • Investigating all enquiries received by telephone and email, including stock availability, delivery updates/problems, product information and pricing.
  • Contribute to Supply Chain Team KPI's, process improvements and cost saving projects (order efficiencies).

The Successful Applicant

  • +5 years' experience working in Customer Supply Chain, Order Processing and/or similar.
  • Background in the FMCG Industry (Food and/or Non Food).
  • High proficiency in SAP and Excel is required.
  • Determination and drive to make things happen!
  • Stakeholder Management experience would be ideal.

What's on Offer

  • Competitive Salary Package.
  • Career Progression.
  • Hybrid Working System.
Contact
Gabriel Rubio
Quote job ref
JN-102024-6567682
Phone number
+442072692266

Job summary

Job function
Procurement & Supply Chain
Subsector
Customer Service
Sector
FMCG (Fast Moving Consumer Goods)
Location
Slough
Contract type
Permanent
Consultant name
Gabriel Rubio
Consultant phone
+442072692266
Job reference
JN-102024-6567682