Save Job Back to Search Job Description Summary Similar JobsCustomer Service ManagerManufacturing IndustryAbout Our ClientPage Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service functionJob DescriptionProvide clear leadership and guidance to the internal Customer Service functionResponsibility for Order Management, ensuring the accurately and timely input of customer ordersProvide UK & International customer with information on product availability, lead times, and pricingProactively update customers with any potential changes to their ordersProvide support to field sales and account managers around administration, customer support and on-boarding new customersWork closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordinglyReview, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfactionEnsure CRM systems is best utilised to capture customer dataTake ownership of any escalated customer issuesThe Successful ApplicantStrong people management experience in a similar role or environmentAbility to build strong working relationships internally and externallyExperience implementing new process and proceduresStrong attention to detailWhat's on OfferThis is an exciting role for a well established and developing manufacturing business based in HuddersfieldThe role offers a salary of £40,000 - £45,000 depending on experience along with excellent company benefitsThe role will be based full on site in HuddersfieldContactZach JohnsonQuote job refJN-072025-6778851Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationHuddersfieldContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-072025-6778851
