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Customer Service Manager

Corsham Permanent £31,000 - £41,000 per year View Job Description
This permanent Customer Services role in the retail industry requires a proactive individual to manage customer interactions and ensure high service standards. Based in Corsham, you'll play a key role in maintaining satisfaction and fostering customer loyalty.
  • 5* Customer Service Role Servicing 5* Clients
  • Fast-paced Role With Excellent Opportunities for Progression

About Our Client

This opportunity is with a medium-sized organisation within the retail industry that values customer satisfaction and service excellence. They are committed to providing high-quality products and experiences to their customers.

Job Description

  • Respond promptly to customer enquiries via phone, email, or in person.
  • Resolve customer complaints effectively while maintaining a positive rapport.
  • Maintain accurate records of customer interactions and transactions.
  • Provide detailed information about products and services to customers.
  • Collaborate with internal teams to ensure smooth service delivery.
  • Monitor and follow up on customer feedback to improve service quality.
  • Assist in training new team members in customer service procedures.
  • Stay updated on company policies, products, and services to better assist customers.

The Successful Applicant

A successful Customer Services professional should have:

  • Experience in customer-facing roles, preferably within the retail sector.
  • Strong communication and problem-solving skills.
  • Attention to detail and the ability to multitask efficiently.
  • Proficiency in using customer management systems or similar tools.
  • A positive and customer-focused attitude.

What's on Offer

  • A competitive salary of £32,000 - £40,000 per annum.
  • Time off in lieu (TOIL) to support work-life balance.
  • A permanent position within a small/medium-sized luxury organisation which is part of a larger group.
  • An opportunity to grow within the retail industry.
  • A supportive and customer-focused work environment in Corsham.



If you're passionate about delivering excellent service and want to make a difference in the retail industry, we encourage you to apply for this exciting opportunity in Corsham.

Contact
Beth Fitzgerald
Quote job ref
JN-062025-6767296
Phone number
+441179065524

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Leisure, Travel & Tourism
Location
Corsham
Contract type
Permanent
Consultant name
Beth Fitzgerald
Consultant phone
+441179065524
Job reference
JN-062025-6767296