Save Job Back to Search Job Description Summary Similar JobsCustomer Service ManagerManufacturing & Engineering SectorAbout Our ClientPage Group are delighted to be working in partnership with an international manufacturing business within the engineering space, on the appointment of a newly created, Customer Service Manager roleReporting into the UK MD, the role will manage 2 customer service teams, x1 UK & x1 in EuropeJob DescriptionLead and manage the UK & European Customer Service Administration teams to deliver exceptional service to B2B customersDevelop process and procedures across European Customer Service function to ensure best practise is shared and standardise ways of working across both sitesWork with MD and other Senior Stakeholders to support business wide objectives through the customer service functionsManage and allocate stock levels to ensure customer demand and needs can be met, working closely with both production and purchasingOwn the order management process, ensuring the smooth and timely movement of customer orders in line with pre agreed expectationsEnsure export documentation for customer orders is completed in line with compliance and regulatory requirementsThe Successful ApplicantExperience managing a Customer Service functionExperience within a manufacturing / engineering / supply chain backgroundRecord of supporting both UK & European CustomersAbility to build and implement process and proceduresWhat's on OfferBased in Doncaster, the Customer Service Manager will join a leading manufacturing business supporting the Engineering sectorThe role will be 9-5 Monday to Friday on siteSalary of £48,000 - £55,000 plus up to 10% bonus, private medical insurance, free parking, 25 days holiday (plus bank) and a number of other benefitsContactZach JohnsonQuote job refJN-062025-6760367Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationDoncasterContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-062025-6760367
