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Customer Service Manager

London Permanent £35,000 - £40,000 per year View Job Description
We are seeking a Customer Service Manager to join a thriving business support department. The ideal candidate should be able to manage customer relations effectively, ensuring high levels of customer satisfaction in their London office.
  • Manage a team providing support for Renewable Energy company.
  • Hybrid Model and growth opportunities.

About Our Client

Our client is a renewable energy organisation based in London, recognised for delivering outstanding customer service. They take pride in providing a welcoming and inclusive environment, making it a wonderful place to grow your career.

Job Description

As Customer Service Manager, you will;

  • Oversee customer service operations, ensuring customer satisfaction.
  • Design and implement effective customer service policies and standards.
  • Handle and resolve complex customer complaints and queries.
  • Train and motivate customer service team members.
  • Identify and implement strategies to improve quality of service.
  • Collaborate with other departments to ensure efficient service delivery.
  • Monitor and report on customer service performance.

The Successful Applicant

A successful Customer Service Manager should have:

  • Interest or experience in the renewable energy sector.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Proficiency in using customer service software and databases.
  • A customer-oriented approach with a knack for problem-solving.
  • A solid understanding of energy services.

What's on Offer

  • A competitive salary ranging between £32,000 - £42,000 per annum.
  • Hybrid Model is flexibl
  • Generous holiday leave package.
  • A supportive and inclusive company culture in Central London office.
  • Opportunities for professional development and career progression in the renewable energy industry.



If you are passionate about customer service and looking to make a significant impact within a large organisation in London, then we would love to hear from you. Apply today to take the next step in your career as a Customer Service Manager.

Contact
Dillon Burgess
Quote job ref
JN-052025-6738208
Phone number
+442072692120

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Energy & Natural Resources
Location
London
Contract type
Permanent
Consultant name
Dillon Burgess
Consultant phone
+442072692120
Job reference
JN-052025-6738208