Save Job Back to Search Job Description Summary Similar JobsCustomer Service & Internal Sales ManagerManufacturing / FMCG IndustryAbout Our ClientOur client are a leading manufacturing business supporting a UK customer base, predominately within the FMCG space. They are now looking for a Customer Service & Internal Sales Manager to lead an internal CS & Internal Sales functionJob DescriptionLead & manage a team of Internal Sales Administrators, developing capabilities and performance across the teamDrive order management and processing activities across the team, ensuring accuracy and in line with SLA'sDrive up-selling and cross-selling across the team when supporting existing B2B customers, supporting again growth and commercial objectivesSet individual and team performance metrics, monitor KPI's and deliver regular performance feedbackWork closely with senior leadership to ensure the functions strategy aligns to wider business objectivesEnsure customer accounts are best managed, ensuring a high level of customer satisfaction and repeat businessImplement best practise and strong processes around Customer Service, Internal Sales and CRM usageSupport complaint resolution processSupport the business in maintaining adherence to ISO standardsThe Successful ApplicantExperience managing a Customer Service or Internal Sales functionStrong people leaderExcellent communicatorUnderstanding of order fulfilment / supply chain processKnowledge of ISO9001 (desirable)What's on OfferThis is an exciting opportunity to join a Manufacturing& FMCG business in the role of Customer Service & Internal Sales ManagerSalary of £45,000 - £50,000 depending on experienceFree parking25 days holiday plus bank holidaysCompany PensionLife AssuranceContactZach JohnsonQuote job refJN-062025-6759652Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-062025-6759652
