Save Job Back to Search Job Description Summary Similar JobsImmediate start with a fantastic organisation.Competitive salary and benefits package.About Our ClientOur client is a well recognised entity in the industrial and manufacturing sector. As a large organisation, they are committed to providing top-quality products and services to their customers, and are known for their commitment to quality and innovationJob DescriptionManage large amounts of incoming customer queries.Identify and assess customers' needs to achieve satisfaction.Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Take the extra mile to engage customers.Coordinate with the industrial/manufacturing team to ensure seamless service delivery.Ensure customer satisfaction and provide professional customer support.Work with the customer service team to ensure excellent service standards and maintain high customer satisfaction.The Successful ApplicantA successful Customer Service Coordinator should have:A strong track record in a customer service or related role.Excellent communication and presentation skills.Ability to multitask, prioritise, and manage time effectively.Strong phone contact handling skills and active listening.Familiarity with CRM systems and practices.Ability to work in a fast-paced environment.Ability to work in Tamworth.Proficiency in English.What's on OfferA competitive salary of £27,000 per annum.Opportunities for career progression within the large organisation.A supportive and collaborative work environment.The chance to work in the dynamic industrial/manufacturing sector.On site parkingGreat benefits package.ContactDanielle HughesQuote job refJN-042025-6711340Phone number+44 151 255 3756Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationTamworthContract typePermanentConsultant nameDanielle HughesConsultant phone+44 151 255 3756Job referenceJN-042025-6711340
