Save Job Back to Search Job Description Summary Similar JobsCustomer Service & Export Team LeaderLeedsAbout Our ClientPage Group are supporting a key client on the appointment of a new Customer Service & Export Team Leader at their Leeds based offices. Our client is an industry leading business within the global manufacturing space, and due to recent growth in the business, they are looking for the CS & Export Team Leader to handle manage day to day activities across a team of 6fteJob DescriptionProvide support, direction and leadership to the Customer Service & Export Team of 6fteEnsure world class service is provided to global B2B Customers via phone, email and customer portalEnsure customer orders are managed from processing through to dispatch, delivery and exportationManage customer orders in line with contractual SLA's around timescalesTake ownership of customer escalationsEnsure correct export documentation is completed for customer orders in line with regulatory requirementsWork closely with logistics and 3rd party carriers to ensure the smooth movement of customer ordersWork closely with purchasing and production to understand stock levels, customer demand, and projected lead times to best manage customer expectations around ordersProvide support to global sales teams around product availability and customer supportThe Successful ApplicantKnowledge of export of customer ordersUnderstanding of export documentationExperience managing a customer service function (highly desirable)Strong communication skills, both written and verbalAbility to build strong stakeholder relationshipsWhat's on OfferThe role will join a leading global manufacturing business at their offices based in the Leeds Area.The role offers a generous salary, with a discretionary bonus attached along with great benefits including:Monday to Friday 08-30 to 16-30 (1 hr lunch and 2 breaks )Free on-site parkingPrivate medical insuranceDiscretionary bonusFree meals provided on siteCompany PensionOther salary sacrifice benefitsContactZach JohnsonQuote job refJN-052025-6753850Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-052025-6753850
