Save Job Back to Search Job Description Summary Similar JobsImmediate Start as a 12-month OpportunityCustomer Service Agent based in CaerphillyAbout Our ClientThis company operates within the energy and natural resources sector and is recognised for its commitment to delivering reliable services. As a small-sized organisation, it focuses on maintaining strong relationships with its customers and ensuring efficiency in its operations.Job DescriptionRespond to customer enquiries promptly and professionally via phone, email, and other channels.Resolve customer issues by providing accurate information or escalating to the appropriate department when necessary.Maintain detailed and accurate records of customer interactions in the system.Collaborate with team members to improve overall customer experience and satisfaction.Assist with administrative tasks related to customer accounts and billing.Monitor and report recurring issues to suggest process improvements.Ensure compliance with company policies and procedures at all times.Support the team in achieving service level targets and goals.The Successful ApplicantA successful Customer Service Agent should have:Previous experience in a customer service role, preferably within the energy or natural resources industry.Strong communication skills, both written and verbal.Excellent problem-solving abilities and attention to detail.Proficient with Microsoft Office Suite software (Excel, Word, Access, and OutlookProficiency in using customer relationship management (CRM) tools and software.A positive attitude and the ability to work well under pressure.Flexibility to adapt to a temporary position based in Caerphilly.What's on Offer25 days holiday plus 8 days Bank HolidayEnjoy non-traditional work hours that fit the schedule you need.Opportunity to gain experience in the energy and natural resources sector.Supportive work environment with a focus on collaboration and growth.Convenient location in Caerphilly with accessible transport links.This temporary position is an excellent opportunity to develop your skills as a Customer Service Agent. Apply today to join a team dedicated to providing exceptional service!ContactWill PittQuote job refJN-062025-6763567Phone number+44 161 829 0416Job summaryJob functionBusiness SupportSubsectorContact CentreSectorEnergy & Natural ResourcesLocationCaerphillyContract typeTemporaryConsultant nameWill PittConsultant phone+44 161 829 0416Job referenceJN-062025-6763567
