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Customer Service Administrator

Chesterfield Permanent £25,000 - £27,000 per year View Job Description
Deliver exceptional customer support and ensure the smooth running of the service department by coordinator engineers schedules, managing service enquiries and maintaining accurate records.
  • Growing Business
  • Friendly team

About Our Client

This small-sized organisation operates within the industrial / manufacturing industry, offering specialist solutions to a broad range of clients. Based in Chesterfield, the company is known for its reliability and commitment to quality.

Job Description

  • Act as a first point of contact for customer enquiries via phone and email, providing prompt, courteous, and effective support while ensuring all enquiries are actioned within agreed timeframes.
  • Collaborate closely with assigned engineers to maintain effective diary system.
  • Plan & manage the scheduling of contacted service and calibration visits.
  • Conduct daily and weekly reviews of completed jobs to ensure accurate stock movement records
  • Compile and issue customer repair quotations

The Successful Applicant

A successful Customer Service Administrator should have:

  • Excellent customer service & communication skills.
  • Ability to manage various tasks whilst working to deadlines.
  • Strong teamwork skills.
  • Experience in a similar role would be highly desirable.
  • Experience of working in a fast paced environment.

Please note this role is fully office based.

What's on Offer

  • Supportive team culture
  • Bonus structure
  • Free onsite parking
  • 20 days holiday plus bank holidays
Contact
Chloe Mccabe
Quote job ref
JN-072025-6782664
Phone number
+441512553761

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Chesterfield
Contract type
Permanent
Consultant name
Chloe Mccabe
Consultant phone
+441512553761
Job reference
JN-072025-6782664