Save Job Back to Search Job Description Summary Similar JobsDeliver on customer retention opportunities - a truly customer focussed role!12m FTC - Based on the Kent / London boarder - flexible hybrid working availableAbout Our ClientMy client is a well established financial services organisation with offices on the Kent/London boarder. They offer a collaborative and supportive culture, but strive for success and results!Job DescriptionAs the Customer Retention Lead - 12m FTC you will have the following responsibilities:Lead the retention workstream within the UK strategy, understanding the drivers of attrition and identifying the biggest opportunities for retentionIncrease retention of high value and potential customersImprove customer journeys and outcomesYou will lead a cross-functional project team to solve problems, as well as design and deliver solutionsProvide regular updates to the business.The Successful ApplicantThe successful Customer Retention Lead - 12m FTC will have the following:Demonstrable experience within a similar Customer Retention / Customer Loyalty / Customer Journey/Experience role within Financial ServicesExperience in strategies and tactics to retain customers and increase loyalty - covering propositional solutionsExperience producing status reports, presentations, and metricsException communication skills - you will be expected to provide regular updates to senior managementExperience within financial services.Please note, this is not a customer service role - you must have experience within marketing - retention - customer experience.What's on OfferA competitive packageBased on the Kent / London boarderHybrid working12 month FTC.ContactKim FunnellQuote job refJN-102024-6567698Phone number+44 193 226 4118Job summaryJob functionMarketing & AgencySubsectorFinancial ServicesSectorFinancial ServicesLocationKentContract typeTemporaryConsultant nameKim FunnellConsultant phone+44 193 226 4118Job referenceJN-102024-6567698
