Save Job Back to Search Job Description Summary Similar JobsHigh-impact, autonomous regional leadership roleBlend of operations, quality, and customerAbout Our ClientOur client is a long-established UK manufacturer known for producing high-quality fitted products for the residential construction sector. With a strong reputation across both public and private development markets, they work in partnership with national housebuilders to deliver tailored solutions from design through to installation. The business prides itself on its customer-centric approach, technical expertise, and commitment to continuous improvement, with a collaborative and down-to-earth culture at its core.Job DescriptionAre you an experienced operational leader with a background in managing complex product installations across multiple sites? This is a fantastic opportunity to join a well-established manufacturing business that designs, builds, and installs quality fitted products for the B2B market, including national housebuilders and construction clients.We're looking for a Regional Operations Manager to take ownership of installation delivery across the Midlands and South West. You'll be managing a team of Project Managers and working closely with sub-contractors to ensure top-tier customer service, technical excellence, and seamless delivery - right first time.Leading and coaching a team of Project Managers to ensure high standards in installation performance, health & safety, and customer satisfactionOverseeing the installation of high-spec, multi-component products (e.g., 80-90 individual items per install) on private residential developmentsBuilding trusted relationships with site managers and regional GMs to manage quality and remedial works, while improving lead times and installation metricsWorking in the field 3-5 days per week across active plots - a hands-on, visible leadership roleDriving operational performance, process improvements, and a high-performance culturePlaying a key role in developing commercial relationships, advising on layouts and product suitability, and contributing to sales growth through service excellenceThe Successful ApplicantStrong background in installation/project/site management in a Customer focused role within a technical or product-based B2B setting (e.g. kitchens, bathrooms, interiors, glass, flooring, boilers)A practical understanding of what it takes to deliver complex, multi-part installations at scaleProven leadership experience - able to coach, develop and inspire teams of Project Managers and subcontractorsExceptional customer focus and stakeholder management skillsTechnically minded, comfortable interpreting plans, solving issues on-site, and providing guidance to clientsExperience managing performance via KPIs, ensuring quality and efficiencyBased in the Midlands, with willingness to travel across your region and occasionally to HQ (once/twice a month)What's on OfferSalary of £55,000 - £60,000Home based contractCar allowance (£8-9k), mobile phone, laptop25 days holiday + bank holidaysCompany pension & life insuranceStaff discountAutonomy, visibility, and a real opportunity to shape your region's successThis role suits someone proactive, commercially aware, and passionate about delivering excellent customer outcomes in a fast-paced, hands-on environment. If you're excited by the idea of working for a business that manufactures its own high-quality products and values continuous improvement, we'd love to hear from you.ContactKaty BevanQuote job refJN-072025-6788450Phone number+44 151 255 3751Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingLocationWest MidlandsContract typePermanentConsultant nameKaty BevanConsultant phone+44 151 255 3751Job referenceJN-072025-6788450
