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Customer Liaison Officer

Lincoln Permanent View Job Description
This client are looking for an experienced Customer Liaison Officer to join their business to work alongside the current team to ensure work is carried out and the customers/tenants are informed at all times through all stages of the works.
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  • Are you an experienced Customer Liaison Officer?
  • Do you have a strong background in social housing?

About Our Client

This client are a well known social housing contractor who cover the whole of the UK on a wide range of repairs and maintenance contracts - including voids and planned maintenance projects. They work alongside local authorities, councils and housing associations to deliver high quality customer service and work.

Job Description

Your role will involve:

  • Providing consultation and support to residents prior to, during and after works to their homes,ensuring high levels of customer satisfaction
  • Managing the customer/resident journey whilst following the client and company engagement procedures
  • To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
  • Carry out choice events, consultation events and individual consultation with residents regarding future work.
  • Carry out individual resident inductions to both the client and the CLO/RLO
    process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
  • Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
  • Agree access arrangements with the resident and book appointments to enable the work to their home
  • Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
    as required and agreed.

The Successful Applicant

Ideally you will already have experience working in a similar role previously and have excellent customer service skills. Experience within the construction / social housing sector is essential.

What's on Offer

In return this client can offer a competitive salary and company vehicle, the chance for career progression and development and the opportunity to join a growing and developing business.

Contact
Jess Morley
Quote job ref
JN-082024-6514495
Phone number
+44 786 695 9628

Job summary

Job function
Construction
Subsector
Site Manager
Sector
Property
Location
Lincoln
Contract type
Permanent
Consultant name
Jess Morley
Consultant phone
+44 786 695 9628
Job reference
JN-082024-6514495