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Customer Insights Manager - Financial Services

Solihull Permanent £49,500 - £55,000 per year View Job Description
The Customer Insights Manager will play a vital role in driving customer-centric strategies by analysing and interpreting data to uncover actionable insights. This position requires expertise in the financial services industry, with a focus on digital channels.
  • Award winning Financial Services Business
  • Excellent working environment

About Our Client

This opportunity is with a well-established, medium-sized organisation within the financial services industry. The company is known for delivering innovative solutions and maintaining a strong focus on customer satisfaction.

Job Description

  • Analyse customer data to identify trends, behaviours, and insights that inform business decisions.
  • Develop and maintain dashboards and reports to communicate customer insights effectively.
  • Collaborate with the Digital team to optimise customer journeys and improve user experiences.
  • Provide actionable recommendations to enhance customer engagement and retention strategies.
  • Support marketing and product development teams with data-driven insights.
  • Monitor industry trends and competitor activities to identify opportunities.
  • Ensure data accuracy and integrity across all reporting and analysis activities.
  • Present findings and insights to senior stakeholders in a clear and impactful manner.

The Successful Applicant

A successful Customer Insights Manager should have:

  • Strong analytical skills and experience with data visualisation tools.
  • Proven track record in customer insights, preferably within the financial services industry.
  • A solid understanding of digital customer journeys and behaviours.
  • Experience in collaborating across departments and presenting to stakeholders.
  • Knowledge of customer segmentation and predictive modelling techniques.
  • A proactive approach to identifying and solving business challenges.

What's on Offer

  • Great long term career opportunity to join a leading FS business.
  • Permanent position offering stability and growth opportunities.
  • Benefits package to be confirmed upon application.
  • Chance to make a significant impact within a medium-sized organisation in the financial services sector.
  • Collaborative work environment with a focus on innovation and customer satisfaction.



If you are ready to advance your career as a Customer Insights Manager, please apply today to join a respected leader in the financial services industry.

Contact
Nishan Dey
Quote job ref
JN-062025-6761269
Phone number
121 634 6927

Job summary

Job function
Marketing & Agency
Subsector
Financial Services
Sector
Financial Services
Location
Solihull
Contract type
Permanent
Consultant name
Nishan Dey
Consultant phone
121 634 6927
Job reference
JN-062025-6761269