CRM Manager

City of London Permanent £38,000 - £48,000 per year View Job Description
The role involves designing a comprehensive CRM strategy to improve the customer experience and make interactions easier. It also involves gathering feedback, making sure the system is simple to use, ensuring compliance, and continually improving performance across teams.
  • Fantastic opportunity within banking & not-for-profit
  • 100+ years old business - very well established!

About Our Client

Our client is a global bank within the not-for-profit sector, with over 100 years of experience. As a purpose-driven organization, they continue to modernize through a recent digital transformation, while facilitating impactful philanthropic projects worldwide. The London HQ is based near Liverpool Street station and they are a hybrid-business.

Job Description

  • Design CRM strategy: Create a CRM strategy, optimising the customer experience
  • Maximizing ease of use: Influence the design of CRM solutions by gathering feedback, defining problems, and ensuring new features are easy to use and meet business needs.
  • Champion CRM best practice: Promote cross-functional consistency, compliance, lead CRM management and analyse performance

The Successful Applicant

  • 4+ years CRM experience, ideally using Microsoft Dynamics 365
  • Experience managing a CRM migration is benefitial but not essential
  • Excellent communication, presentation, and stakeholder management skills, and can influence and align diverse teams and perspectives.

What's on Offer

  • Permanent role
  • Competitive salary: £38,000-£48,000 (depending on experience)
  • Hybrid working - 2-3 days a week in the new office
  • 15% Pension Contribution
  • Private Healthcare
  • Life Assurance
  • Season Ticket Loans
  • Enhanced Maternity and Paternity Pay
  • Excellent career development opportunities and where appropriate sponsorship of a relevant qualification
Contact
Stephen Jacobs
Quote job ref
JN-102024-6554507
Phone number
+44 207 269 2253

Job summary

Job function
Digital
Subsector
Email & eCRM
Sector
Not For Profit
Location
City of London
Contract type
Permanent
Consultant name
Stephen Jacobs
Consultant phone
+44 207 269 2253
Job reference
JN-102024-6554507