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Contact Centre Manager

Bradford Permanent £57,000 - £60,000 per year View Job Description
Contact Centre ManagerBradford Based (3 days on site)Up to £60,000 plus Bonus and Generous Benefits
  • Contact Centre Manager
  • Bradford / Hybrid Working

About Our Client

Page Group are working with a key client on the appointment of 2 Contact Centre Manager roles based at their offices in the Leeds / Bradford area. Both roles will be pivotal in achieving their customer pledge and will support wider business objectives

Job Description

  • Lead, Motivate and Inspire a 60fte multi channel contact centre function supporting both B2B & B2C Customers
  • Provide direct reports (x6 Team Leaders) with guidance, support and feedback to deliver day to day performance against business objectives
  • Take ownership of escalated customer issues where required
  • Identify areas for improvement and change across the contact centre, that will improve customer satisfaction and customer journey
  • Create and foster strong working relationships with key stakeholders both internally and external
  • Ensure customer contacts meet quality and regulatory requirements in line with regulations and business frameworks
  • Undertake route cause analysis around customer issues to reduce repeat issues occurring
  • Adopt new contact channels and technologies where required in line with customer demand
  • Implement and drive KPI's within the contact centre to support business wide objectives

The Successful Applicant

  • Experience leading a contact centre function
  • Knowledge on contact centre channels and technologies
  • Passion for delivering excellent customer service
  • Strong people management skills
  • Ability to build strong working relationships

What's on Offer

Our client is looking to appoint 2 Contact Centre Managers at their offices in the Bradford / Leeds area.

Working 37.5 hours across Monday to Friday (core hours)

Salary on offer of £57,000 to £60,000 plus:

  • Up to 10% bonus
  • Private healthcare
  • up to 12% employer contribution pension
  • 25 days holidays plus Bank Holidays
  • x4 life assurance



Please note - The role offers flexible hybrid working with an expectation to be in the office 3 days per week

Contact
Zach Johnson
Quote job ref
JN-042025-6721629
Phone number
+44 113 243 7708

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Energy & Natural Resources
Location
Bradford
Contract type
Permanent
Consultant name
Zach Johnson
Consultant phone
+44 113 243 7708
Job reference
JN-042025-6721629