Save Job Back to Search Job Description Summary Similar JobsExciting OpportunityAgile workingAbout Our ClientOur client is a well-respected player in the Not for Profit and Charities sector. With a workforce of over 1,000 dedicated professionals, they are committed to making a difference in the community through their comprehensive range of services.Job DescriptionManage and respond to all complaints in a timely and professional manner.Work closely with other departments to resolve issues and improve services.Log and track all complaints to ensure transparency and accountability.Develop and implement strategies to reduce the number of complaints.Conduct regular reviews of complaints procedures to improve efficiency.Provide regular reports on complaint trends to senior management.Participate in team meetings and contribute to the overall objectives of the Property department.Maintain a high level of confidentiality and professionalism at all times.The Successful ApplicantA successful Complaints Officer should have:Outstanding communication and interpersonal skills.A proactive approach to problem-solving.An understanding of the Not for Profit and Charities sector.A commitment to delivering exceptional customer service.Experience in a similar role within the Property department.The ability to handle sensitive information with discretion.What's on OfferAn annual salary between £33,000 - £34,000, reflecting the importance of the Complaints Officer role.A comprehensive benefits package.The chance to make a tangible difference in the Not for Profit and Charities sector.Opportunities for professional development and growth within the Property department.We encourage all interested candidates to apply for this exciting opportunity to contribute to a dedicated team making a difference in our communityContactOli HouriganQuote job refJN-062024-6463288Phone number+44 2078 312000Job summaryJob functionPropertySubsectorProperty & Asset ManagementSectorNot For ProfitLocationMerseysideContract typeTemporaryConsultant nameOli HouriganConsultant phone+44 2078 312000Job referenceJN-062024-6463288
