Save Job Back to Search Job Description Summary Similar Jobs12 month contractPrevious experience is essentialAbout Our ClientOur client is a well-established organisation in the financial Services industry. They are based in Tonbridge and are known for their excellent customer service and bespoke products.Job DescriptionManaging and resolving customer complaints in a professional and timely mannerCommunicating effectively with customers via email, phone, and in personEnsuring accurate records of all interactions and complaints are maintainedIdentifying trends in complaints and recommending improvements to processes and servicesWorking closely with various departments to resolve issuesProviding regular feedback to management on customer service issues and suggested solutionsActively participating in team meetings and training sessionsComplying with all company policies and industry regulationsThe Successful ApplicantA successful Complaints Handler should have:A strong customer service focus and excellent communication skillsThe ability to work efficiently under pressure and manage multiple tasksA proactive approach and the ability to identify and solve problemsExcellent attention to detail and record-keeping skillsA strong team player with a commitment to ongoing learning and developmentPrevious experience in dealing with complaintsWhat's on Offer12 month contractHybrid working, offering the flexibility to work from home and in the officeA professional and supportive company cultureIf you are a dedicated Complaints Handler looking for an exciting opportunity in Tonbridge, we encourage you to apply today. Join a company where your skills and dedication will be truly valued.ContactGeorge AdlingtonQuote job refJN-052025-6749137Phone number+441622604512Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFinancial ServicesLocationTonbridgeContract typeTemporaryConsultant nameGeorge AdlingtonConsultant phone+441622604512Job referenceJN-052025-6749137
