Client Services Associate - French Speaking - JN-032025-6706533

immediate Financial Services role based in The City of London
Client Services role within FinTech, permanent, £50-60k basic sal.

About Our Client

Leading Fin Tech business based in the City of London are looking to fill a French Speaking Client Services role.

Job Description

Role Summary: Client Services Associate - French Speaking

The candidate will have both a meticulous attention to detail and an understanding of financial products. Knowledge about OTC derivatives, risk and technical ability is desirable. Good written and verbal communication skills in French and English are a must. Candidates with prior experience of collateral management, fund administration and/or regulatory are especially welcome to apply for the position.

The Client Services team is the first line of contact for our clients with regards to the delivery of the tech add on OTC derivative portfolio reconciliation service. The CSA will provide support to our clients and work closely with the product, business, development and sales teams globally and thus the role varies to account for regional characteristics.

Client Services is responsible for the smooth and timely running of the service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, with regards to add on tech features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the OTC Derivatives space. Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings.

In summary, Client Services is responsible for pre-sales and client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements on the tech add on service. This can only be delivered in close collaboration with Business Management, Product Management, Development and Sales teams.

Key Accountabilities: Client Services Associate - French Speaking

Pre-Sales and on-boarding

Assisting Senior Associate Client Managers

Customer Service

Daily assistance to subscribers on all issues relating to the service (via email, phone and in person)
Trade data normalisation / handling
Review reconciliation output; investigate and fix differences
Ensure structured and effective delivery of service
Self- education about current and upcoming market regulations and other significant changes

Customer Success Management

Assisting the Customer Success team where required

Productivity/ Workflow Improvements

Discuss internal requests for new functionalities to improve the product offering with Associate and Senior Associate Client Managers
Assist developers and Product Management with requirements and UAT testing as well as being closely involved in the development process

The Successful Applicant

Client Services Associate - French Speaking

Person Specification

Fluency in French
The ability to interpret trade data
Customer relationship skills
Ability to think outside the box and challenge existing status quo
Proficiency in using text editors and advanced spreadsheet functions
Ability to work in a fast pace environment
Ability to multitask
Good communication skills (verbal and written English)
Good teamwork skills and being a quick learner

Knowledge & Experience

The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients
Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial
Basic understanding of market and credit risk management of OTC Derivatives would be beneficial
An interest in technology