Save Job Back to Search Job Description Summary Similar JobsPrevious administrative experienceStrong Excel skills / knowledgeAbout Our ClientThe employer is a professional services organisation with a well-established presence in its field. As a medium-sized organisation, it is committed to delivering high-quality services and fostering a collaborative and productive working environment.Job DescriptionBe responsible for client 'Cell' specific operational delivery of Bureau Services such as Invoice Validation, Tenant-On-Charging and Portfolio Management.Ensure that all agreed client SLAs/KPIs are achieved and reported to the Client Delivery Lead.Communicate quickly, regularly and clearly with the client in a professional manner, on the telephone and via email.Manage the relationship with the client throughout the business cycle.Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.Liaise with other members of the company to resolve any client queries quickly and efficiently.Provide cover for your colleagues work when absent and help other members of your team and other teams during busy times by demonstrating a flexible approach to work.Aspire to be a super user of the main systems and processes used by the team.Support with training other team members to enhance their performance and productivity.Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.Contribute to efficiency and business improvement projects when required.Support with queries and escalations from across the business, where these cannot be dealt with within the client 'Cell' in which they arise.The Successful ApplicantA successful Client Delivery Support should have:Previous experience in an administrative role.Strong organisational and multitasking abilities.Proficient Excel skillsA proactive attitude and a willingness to learn new processes.Excellent communication and interpersonal skills.A detail-oriented approach to tasks and documentation.Ability to work effectively both independently and as part of a team.What's on OfferA competitive salary of approximately £21600 to £24800 per annum.A permanent role with long-term career potential.Hybrid workingA supportive and professional working environment in Dartford.Opportunities to contribute to impactful projects in the professional services industry.The chance to work with a committed and collaborative team.ContactAmy FenlonQuote job refJN-072025-6783111Phone number+44 1622 604 513Job summaryJob functionBusiness SupportSubsectorAdministratorSectorEnergy & Natural ResourcesLocationDartfordContract typePermanentConsultant nameAmy FenlonConsultant phone+44 1622 604 513Job referenceJN-072025-6783111
