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Call centre Manager (Motor Trade)

Bracknell Permanent £35,000 - £40,000 per year View Job Description
Call centre Manager (Motor Trade), Bracknell: An established leader in the automotive sector is seeking an experienced Call Centre Manager to oversee its dynamic customer service team. This role requires a strategic thinker with a hands-on approach, ensuring outstanding service delivery, operational efficiency, and team development in a fast-paced environment.
  • A leading national business with great expansion plans
  • A great opportunity to grow a new team

About Our Client

Call centre Manager (Motor Trade), Bracknell: A well-respected name in the automotive industry, this company has built a reputation for excellence in vehicle services and customer support. With a nationwide presence and a commitment to innovation, they provide high-quality solutions to a diverse customer base, ensuring exceptional experiences at every touchpoint.

Job Description



Call centre Manager (Motor Trade), Bracknell:

  • Lead and manage a high-performing call centre team to deliver exceptional customer service.
  • Develop and implement strategies to enhance operational efficiency and customer satisfaction.
  • Monitor key performance indicators (KPIs) and drive continuous improvement.
  • Oversee training, development, and coaching to support team growth.
  • Ensure compliance with company policies, industry regulations, and service standards.
  • Work closely with senior management to align customer service initiatives with business objectives.
  • Analyse data and generate reports to identify trends and opportunities for improvement.
  • Handle escalated customer issues, providing solutions and ensuring a positive resolution.



The Successful Applicant

Call centre Manager (Motor Trade), Bracknell:

  • Proven experience in managing a fast-paced call centre environment.
  • Strong leadership skills with the ability to inspire and develop a team.
  • Excellent problem-solving abilities and a proactive approach to challenges.
  • Data-driven mindset with experience in monitoring KPIs and driving improvements.
  • Ability to implement customer service best practices and enhance the customer journey.
  • Strong communication and stakeholder management skills.
  • Experience in the automotive or related industries is advantageous but not essential.
  • Proficient in using call centre systems, reporting tools, and customer service platforms.



This is an excellent opportunity for a results-driven leader to make a significant impact in a forward-thinking organisation.

What's on Offer

Salary of circa £38,000 - £40,000 and a chance to set up a new centralised team and implement the day one processes and procedures

Contact
Mark Norrish
Quote job ref
JN-032025-6694211
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Call centre
Sector
Business Services
Location
Bracknell
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-032025-6694211