Application Analyst ( DMS)

A highly motivated & technical DMS Applications Analyst required.
Support imanage Business As Usual (BAU) , IP software applications,

About Our Client

The company is a prominent large organisation in the professional services sector. With a global presence and a stellar reputation, the firm is committed to providing first-rate services to its clients and fostering a supportive, collaborative work environment for its employees.

Job Description

Provide second and third-line support for iManage, including administration, configuration, and issue resolution.
Monitor application performance and work with vendors and IT teams to troubleshoot and resolve issues.
Support document management processes, version control, metadata, and filing practices.
Ensure consistent delivery of BAU services, including patching, upgrades, system monitoring, and documentation.
Assist with iManage on boarding and off boarding processes for staff.
Liaise with business professionals to gather application feedback and translate needs into actionable system enhancements.
Act as a point of contact between business users and vendors for application issues or improvements
Collaborate on projects involving AI tools (e.g., document and process automation applications).
Assist in the evaluation and implementation of AI-powered applications.
Support the integration of AI features into existing systems, ensuring data integrity and user adoption.

The Successful Applicant

The successful candidate will have:

On Premise DMS Experience essential.
Work 10 Desktop Client, previous versions an advantage.
Experience with 3rd Party Workspace Generation tools and an understanding on how the underlying data to drive these jobs is obtained.
Experience with 3rd Party Document Import Tools for scheduled document imports and custom imports e.g. To facilitate new client data or personnel on boarding.
iManage Control Centre configuration and administration.
Support and troubleshooting of iManage Client, Server, and 3rd Party toolsets, both remotely and in person.
Experience of performing in-place upgrades of iManage Server Components and 3rd Party toolsets.
iManage Work REST API knowledge
Ability to patch Microsoft Servers and bring services back on-line.
Understanding of Active Directory, Group Policy, and MS Entra ID.
Ability to write and optimise complex SQL queries and scripts.
Proficient in developing T-SQL (Transact-SQL) for data manipulation and reporting.
Experience with stored procedures, functions, and triggers.
Experience of iManage Cloud and migrating to iManage Cloud an advantage
Knowledge of database security best practices and user access controls.
Proficient in using SQL Server Management Studio (SSMS) and other tools for database troubleshooting.
Proficient in PowerShell scripting to automate complex administrative tasks and workflows and knowledge of executing scripts against REST APIs in a secure manner