Save Job Back to Search Job Description Summary Similar JobsBrilliant progressive organisation and a market leaderGreat culture and team to be apart off!About Our ClientOur client is a leading player in the business services industry with over 10,000 employees across the globe. Based in Wakefield, they strive to provide the highest quality services and solutions to a wide variety of businesses. They take pride in their dedicated workforce that constantly pushes for innovation and excellence.Job DescriptionThe effective management of notified terminations with a principle aim of customer retention.* Analyse lost business/complaint management data and implement appropriate action to reduce these figures every month.* Explore cross selling opportunities where appropriate to increase the customers share of wallet and drive the full product offering* Develop where appropriate Customer Account Plans to strategically identify and review future risks and opportunities* Ensure the Company's growth targets for the customer portfolio are achieved on an annual basis.* Adopt the sales process methodology and develop strong value propositions that support the sales objectives* Identify and gain support of influential people in the customers organization.* Select and implement the best approach to win the growth opportunity and defeat competition* Act as a lead point of contact for all matters specific to your customers.* Understand the needs and future requirements of customers through proactive account management.* Communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction.* Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.* Forecast and track customer metrics to predict trends. Highlight opportunities and threats to appropriate managers.* Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.* Review the commercial viability of accounts, recommending improvements or additional services.* Agree price increases with customers as advised by the Company.* Push for improvements, applying commercialThe Successful ApplicantCommercially aware* Strong analytical skills.* Effective negotiation and presentation skills* Good understanding of the sales process and methodology* Good written and verbal skills.Ability to listen to and influence peer group and department team members to build and lead effective working teams.* Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department and/or team.* Ability to organise self and others to ensure tasks are carried out in a timely manner.* Task orientated with a strong completer finisher mentality.* Customer focussed.* Flexible and able to react quickly to the needs of the customer* IT literate (Microsoft Office).What's on OfferGreat benefits package and progressive businessContactStacey TillsonQuote job refJN-072024-6493241Phone number+44 113 388 9067Job summaryJob functionSalesSubsectorBusiness ServicesSectorBusiness ServicesLocationWakefieldContract typePermanentConsultant nameStacey TillsonConsultant phone+44 113 388 9067Job referenceJN-072024-6493241