Save Job Back to Search Job Description Summary Similar Jobs3rd line MITEL experience with hybrid working (1-2 days per week).Customer Centric organisation who goes the extra mile for all customers.About Our ClientOur client is a well-established Telecommunications Service Provider who operates between Bristol and Cardiff. They are a SME/MSP business, focusing on providing top-notch services to their customers across the South West & Wales.Job DescriptionThe 3rd line Telecoms Engineer will be:Providing exceptional 3rd line technical support to customers over phone, email, or ticketing systemsUndertaking a proactive approach to identify and prevent technical issues by regularly monitoring the customer's systemsMaintaining exceptional product knowledge of the telecoms portfolio, keeping up to date with industry standardsRunning diagnostics and troubleshooting complex technical issuesMaintaining documentation of technical issues and resolutions, ensuring that it is kept up to date and accurateCompleting root-cause analysis and providing recommendations to solve identified problemsIdentifying trends in technical issues and proactively recommending solutions to mitigate themProviding on-site support to customers, as requiredTaking part in a out of hours support rotaManaging priority escalations in a customer facing environmentThe Successful ApplicantThe successful 3rd line Telecoms Engineer should have:3rd line exposure on Mitel productsExtensive experience with MiVoice Business, MiContact Center (IVR, Multimedia) MiCollab, MBG (teleworker, SIP)Exceptional understanding of SIP signalling, capture and diagnosis, QOS tagging and VoIP signallingExposure to a range of tools/products such as: Mitel, 3CX, Unify, NuPoint Messenger, MS Teams, Redbox Call Recorder, ASC Call Recorder, 8X8 (UCaaS, CCaaS), Audio Codes & Five9 Contact CenterStrong communication skills. Well presented with a flexible positive attitude with good proactive problem-solving skills.Be customer centric, focus on relationship building.Full clean Driving LicenceWhat's on OfferAnnual salary of £40,000- £45,000 per annum.Additional earning available through overtime and on call (1in3 or 1in4)Comprehensive company benefits incl Health cover, pension and more.Company Vehicle or Car allowanceA supportive and innovative work culture, good level of progression.The chance to work in a company that values technology and innovation.ContactHenry BishopQuote job refJN-092024-6524610Phone number+44 117 906 5157Job summaryJob functionTechnologySubsectorNetworksSectorTechnology & TelecomsLocationBristolContract typePermanentConsultant nameHenry BishopConsultant phone+44 117 906 5157Job referenceJN-092024-6524610