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3rd line Telecoms Engineer

Bristol Permanent £40,000 - £45,000 per year View Job Description
We are seeking a 3rd line Telecoms Engineer to be customer centric and present in the field. Ideally based in Bristol or surrounding areas. Have a strong 2nd/3rd line technical background working mainly with MITEL (MIVOICE) and some 3CX, Unify.
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  • 3rd line MITEL experience with hybrid working (1-2 days per week).
  • Customer Centric organisation who goes the extra mile for all customers.

About Our Client

Our client is a well-established Telecommunications Service Provider who operates between Bristol and Cardiff. They are a SME/MSP business, focusing on providing top-notch services to their customers across the South West & Wales.

Job Description

The 3rd line Telecoms Engineer will be:

  • Providing exceptional 3rd line technical support to customers over phone, email, or ticketing systems
  • Undertaking a proactive approach to identify and prevent technical issues by regularly monitoring the customer's systems
  • Maintaining exceptional product knowledge of the telecoms portfolio, keeping up to date with industry standards
  • Running diagnostics and troubleshooting complex technical issues
  • Maintaining documentation of technical issues and resolutions, ensuring that it is kept up to date and accurate
  • Completing root-cause analysis and providing recommendations to solve identified problems
  • Identifying trends in technical issues and proactively recommending solutions to mitigate them
  • Providing on-site support to customers, as required
  • Taking part in a out of hours support rota
  • Managing priority escalations in a customer facing environment

The Successful Applicant

The successful 3rd line Telecoms Engineer should have:

  • 3rd line exposure on Mitel products
  • Extensive experience with MiVoice Business, MiContact Center (IVR, Multimedia) MiCollab, MBG (teleworker, SIP)
  • Exceptional understanding of SIP signalling, capture and diagnosis, QOS tagging and VoIP signalling
  • Exposure to a range of tools/products such as: Mitel, 3CX, Unify, NuPoint Messenger, MS Teams, Redbox Call Recorder, ASC Call Recorder, 8X8 (UCaaS, CCaaS), Audio Codes & Five9 Contact Center
  • Strong communication skills. Well presented with a flexible positive attitude with good proactive problem-solving skills.
  • Be customer centric, focus on relationship building.
  • Full clean Driving Licence

What's on Offer

  • Annual salary of £40,000- £45,000 per annum.
  • Additional earning available through overtime and on call (1in3 or 1in4)
  • Comprehensive company benefits incl Health cover, pension and more.
  • Company Vehicle or Car allowance
  • A supportive and innovative work culture, good level of progression.
  • The chance to work in a company that values technology and innovation.



Contact
Henry Bishop
Quote job ref
JN-092024-6524610
Phone number
+44 117 906 5157

Job summary

Job function
Technology
Subsector
Networks
Sector
Technology & Telecoms
Location
Bristol
Contract type
Permanent
Consultant name
Henry Bishop
Consultant phone
+44 117 906 5157
Job reference
JN-092024-6524610