Save Job Back to Search Job Description Summary Similar JobsExcellent salary and benefitsRemote workingAbout Our ClientThe client is a public sector organisation that is involved with social housing.Job DescriptionProvide support by remote access, or occasionally in person, to IT users across the organisation working at all levels, including non-executive director support and senior leaders.To solve service desk calls for all IT users throughout the organisation in the event of hardware or software problems and faults. Where possible diagnosing and assisting the user in undertaking such tasks as are necessary to correct the problem or fault. Maintaining a log of the problem identified, actions taken and the outcome of such actions.Escalate support issues to internal senior team members or to external suppliers when it is appropriate to do so, and ensure all major incidents are escalated to appropriate bodies/parties as necessary.Work within and actively promote organisational / professional policies and procedures, such as the "Acceptable Use of IT" policyEnsure all equipment in use by staff is safe, secure and its status is properly recorded on the IT Asset RegisterLiaise with hardware maintenance personnel as necessary and act as the point of contact for such personnel and staff throughout the service on IT maintenance enquiries, maintaining a log of status of hardware problems and faults.To keep up to date in all technical areas relevant to the job descriptionTo accurately record information and ensure data quality standards are adhered to.To ensure that the asset management regime of the organisation is kept up to date with accurate record keepingTo undertake any other reasonable tasks allocated by the line manager.The Successful ApplicantThe successful candidate will have:Previous experience in a 1st line support, service desk or helpdesk role providing 1st line supportExperience providing excellent customer service, with the ability to remain calm and patient while assisting usersExcellent communication skillsA strong working knowledge of Microsoft packages and applicationsExperience diagnosing and resolving technical issues - both hardware and softwareAn in-depth knowledge of Microsoft Operating Systems from Windows 10 onwardsA meticulous approach to documenting issues, solutions and customer interactionsPrevious experience of using any helpdesk ticketing systemThe ability to work well under pressureBe able to show forward thinking and initiative when undertaking difficult problems and situationsWhat's on OfferThe client offers fully remote working but there may be a need to visit site on very rare occasions if the need arises.Excellent salary - £31,790 per annum25 days annual leave plus bank holidays plus time off between Christmas and New YearGenerous pension benefitsA personal development training allowanceContactSteve BrownQuote job refJN-102024-6570997Phone number+44 161 829 0424Job summaryJob functionTechnologySubsectorIT SupportSectorPropertyLocationLondonContract typePermanentConsultant nameSteve BrownConsultant phone+44 161 829 0424Job referenceJN-102024-6570997Job NatureRemote
