Senior Legal Counsel - Litigation

• Investigate and resolve regulator complaints promptly, ensuring fairness for clients.
• Manage company litigation end to end maintaining a clear and well organised case management system.
• Precise and organised documentation of disputes, ensuring up-to-date case files
• Communicate effectively with the business for resolution and updates. Key senior Stakeholder management.
• Conduct precise redress calculations as per Financial Conduct Authority (FCA) DISP rules.
• Manage the relationship with the Financial Ombudsman (FOS) - chairing meetings and tracking communications.
• Assist with data collection and management of reporting to FCA and Financial Ombudsman for complaints handling.
• Collaborate regularly with the customer resolutions team - assisting with templating responses and tracking process.
• Assist with analysing root causes, identify trends and propose solutions as lead by the resolutions teams
• Update senior staff with analysis findings and updates.
• Assisting with litigation matters - consumer finance disputes, debt recovery, customer satisfaction complaints, etc.
• Working on litigation cases preparing paperwork, liaising with counsel, attending Court if necessary either as witness or with counsel.

Writing legal reports and advice noted to the business as well as ad hoc advice as needed on a variety of subject matters.