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Technical Customer Service Executive

Camberley Permanent £33,000 - £35,000 per year View Job Description
The Technical Customer Service Executive will play a key role in providing exceptional customer support within the industrial and manufacturing sector. Based in Camberley, this role requires technical understanding and a proactive approach to resolving customer queries effectively.
  • A market leading facilities services business with national footprint
  • A great opportunity to take a lead in escalated technical issues

About Our Client

Technical Customer Service Executive, Camberley: This position is with a well-established organisation in the industrial and manufacturing sector. The company operates as a mid-sized enterprise with a strong focus on delivering quality products and excellent customer service.

Job Description

Technical Customer Service Executive, Camberley:

  • Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach.
  • Resolve technical issues for a range users
  • Provide technical support and guidance on product usage and troubleshooting.
  • Collaborate with internal departments to resolve customer issues efficiently.
  • Maintain accurate records of customer interactions and document solutions provided.
  • Identify opportunities for process improvement and share feedback with the team.
  • Assist with order processing and tracking, ensuring timely delivery for customers.
  • Stay updated on product knowledge to offer accurate and reliable information to customers.
  • Support the development of customer service best practices within the team.

The Successful Applicant

Technical Customer Service Executive, Camberley:A successful Technical Customer Service Executive should have:

  • A background in IT / Technology customer service,
  • Excellent IT and systems skills
  • Strong technical aptitude and the ability to learn product details quickly.
  • Excellent communication and interpersonal skills for effective customer interaction.
  • Proven problem-solving capabilities and a customer-focused mindset.
  • Proficiency in using CRM systems and Microsoft Office tools.
  • A proactive and organised approach to managing workload and priorities.

What's on Offer

  • A competitive salary in the range of £33,000 to £35,000 per annum.
  • Permanent position with stability and growth opportunities.
  • Convenient location in Camberley with access to local amenities.
  • Supportive company culture with a focus on teamwork and professional development.
  • Opportunities to expand technical knowledge within the industrial and manufacturing sector.



If this sounds like the next step in your career, we encourage you to apply today and join a company dedicated to excellence in customer service.

Contact
Mark Norrish
Quote job ref
JN-072025-6799976
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Technology & Telecoms
Location
Camberley
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-072025-6799976