Online Betting Customer Executive

Key responsibilities will consist of:

• Respond promptly and professionally to customer queries via email, live chat, and phone.
• Provide guidance on sportsbook products and services to ensure customer satisfaction.
• Resolve customer issues effectively, escalating complex cases when necessary.
• Monitor campaign performance and pacing to ensure expected outcomes are achieved, troubleshooting and optimising as needed to enhance results
• Collaborate with Executives, Senior Executives, and the Global Hub team to generate precise and detailed weekly/monthly campaign performance reports, often using Microsoft Excel, and lead client calls to present findings when required
• Provide performance commentary that offers valuable insights and actionable recommendations for clients, identifying trends and suggesting platform-specific strategies to capitalise on opportunities or mitigate risks
• Deliver high-quality presentations to clients
• Liaise with internal teams to ensure client needs are met
• Keep abreast of industry trends and competitor activity
• Participate in networking events to promote the company and its services
• Serve as the primary social point of contact for clients, ensuring their continued confidence in the team's and agency's social media performance
• Maintain a strong understanding of media and technology advancements that impact the client's business, providing informed guidance and strategic recommendations