Onboarding Project Manager

Onboarding Project Manager is a hands-on organiser and doer, who is both:

• An organiser and influencer, who ensures there is a plan, that is deliverable, and that gets done to expected timescales; and
• A practical facilitator, who makes change happen and makes change stick - who partners with people to adapt their everyday work.

AccountabilitiesManage a large onboarding project, as allocated by the Change Management Office across a number of business functions including finance, operations, compliance and regulatory.For each allocated project:

• Project Manage delivery of a client onboarding project to achieve completion as quickly and effectively as possible, with accountability to:
• Develop the project plan - identify, scope and schedule project deliverables
• Drive progress to plan (time, cost and quality) through active monitoring, adjustment, communication and escalation:
• Run status reviews and working groups / steering groups as required;
• Control changes to the plan;
• Manage dependencies, risks, costs and resources;
• Identify and resolve issues, including by escalating issues to the right people and tracking follow-up; and
• Act as the central communication point for stakeholders, identifying who needs to know what, when and making this happen.

• Drive actions to adapt the business so it sustains new ways of working post project go-live:
• Ensure the project's required implementation "end state" is defined;
• Identify what business changes will be required to reach this "end state", including people-related factors like buy-in and capabilities;
• Manage delivery of these changes to realise the "end state"- for example, broker relationships, implement new processes/technology, run trials/prototypes, run training, etc.

• Support the Change Management Office to run reporting and manage resources across a portfolio of change projects, by providing:
• Project data / information as required
• Capacity estimates / data

As required:

• Act as a subject matter expert on project management, change management and implementation, for example by:
• Mentoring/coaching others in project/change management
• Supporting the establishment and development of a change/project management methodology and toolset

Transferring knowledge, templates and lessons learned as part of closing down each allocated project at completion