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Customer Service Coordinator

Marlow Permanent £23,500 - £25,000 per year View Job Description
The Customer Service Coordinator will serve as the primary point of contact for customers, managing inquiries and ensuring a seamless service experience within the transport and distribution industry. This role requires strong organisational skills and the ability to handle customer interactions with professionalism and efficiency.
  • A market leading international business
  • A great team environment, a supportive team and great place to grow your career.

About Our Client

This role is within a medium-sized organisation specialising in transport and distribution, recognised for its commitment to efficient operations and customer satisfaction. The company operates in a fast-paced environment, offering opportunities for growth and development.

Job Description

  • Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions.
  • Coordinate with internal departments to manage service-related requests and concerns.
  • Maintain accurate records of customer interactions and transactions in the system.
  • Monitor and track shipments, providing updates to customers as required.
  • Assist in resolving service issues, escalating complex cases when necessary.
  • Ensure compliance with company policies and procedures during all interactions.
  • Provide support in preparing reports and documentation for management review.
  • Contribute to continuous improvement initiatives to enhance customer satisfaction.

The Successful Applicant

A successful Customer Service Coordinator should have:

  • Experience in a customer service role, ideally within a B2B environment.
  • Dealing with all areas of customer service
  • Strong communication and interpersonal skills for effective customer engagement.
  • Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.
  • An ability to multitask and prioritise workloads effectively in a fast-paced environment.
  • Keen attention to detail to ensure accuracy in all tasks.
  • A proactive approach to problem-solving and a focus on delivering excellent service.

What's on Offer

  • Competitive salary in the range of £23,500 to £25,000 depending on experience.
  • Permanent role with opportunities for career progression.
  • Generous holiday leave and a supportive working environment in Marlow.
  • An engaging role in the transport and distribution industry with a focus on professional growth.



If you are passionate about customer service and eager to contribute to a thriving organisation, we encourage you to apply today!

Contact
Mark Norrish
Quote job ref
JN-072025-6793350
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Marlow
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-072025-6793350