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Customer Service Agent- Part Time

Brighton Permanent £24,500 - £24,500 per year View Job Description
The Customer Service Agent role in the retail industry involves assisting customers with queries, resolving issues, and ensuring excellent service delivery. This permanent, part-time position is based in Brighton and offers a consistent weekday schedule.
  • Customer Service Agent
  • Mon-Friday. Part time

About Our Client

The employer is a small-sized organisation within the retail industry, known for its commitment to delivering high-quality products and exceptional customer experiences. The company fosters a professional and straightforward approach to meeting customer needs.

Job Description

  • Respond to customer inquiries via email, phone, or live chat promptly and professionally.
  • Resolve customer issues and complaints efficiently, ensuring satisfaction.
  • Update and maintain customer records with accurate information.
  • Coordinate with internal teams to address customer concerns.
  • Provide product information and recommendations to customers.
  • Identify recurring issues and suggest improvements to processes.
  • Assist in tracking orders and updating customers on delivery status.
  • Ensure all interactions align with the company's service standards.

The Successful Applicant

A successful Customer Service Agent should have:

  • Experience in customer service or a related field, ideally in the retail industry.
  • Strong communication skills, both written and verbal.
  • Ability to manage and resolve customer issues effectively.
  • Proficiency in using customer service software or CRM tools.
  • A proactive and problem-solving mindset.
  • Attention to detail and a focus on delivering high-quality service.
  • The ability to work independently and as part of a team.

What's on Offer

  • A part-time, permanent position with a consistent Monday to Friday schedule, 10 am to 4 pm.
  • A salary of £24500
  • The opportunity to work one full day a week in the office, with the potential for more.
  • 25 hours per week, not including bank holidays.
  • Engagement in a small-sized organisation within the retail industry, offering a professional and supportive environment.



If you are passionate about customer service and keen to join a company in Brighton, we encourage you to apply today

Contact
Ally Lantos
Quote job ref
JN-072025-6792172
Phone number
+441273201204

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
Brighton
Contract type
Permanent
Consultant name
Ally Lantos
Consultant phone
+441273201204
Job reference
JN-072025-6792172