Back to search

Customer Service Advisor

Chester Permanent £25,000 - £28,000 per year View Job Description
The Customer Service Advisor role in the Not For Profit sector requires excellent communication skills and a passion for delivering outstanding customer support. Based in Chester, this position involves managing customer queries effectively while ensuring a high standard of service.
  • Great working culture.
  • Flexible Working Opportunities.

About Our Client

This small-sized organisation operates within the Not For Profit sector and is known for its commitment to providing meaningful services to its community. With a focus on customer satisfaction, the company fosters a supportive and efficient working environment.

Job Description

  • Respond to customer inquiries via phone, email, and other communication channels.
  • Maintain accurate records of customer interactions and transactions.
  • Provide timely resolutions to customer issues while adhering to company policies.
  • Collaborate with internal teams to address and resolve complex queries.
  • Assist in identifying and implementing process improvements to enhance the customer experience.
  • Ensure compliance with all relevant regulations and standards.
  • Deliver information about the organisation's services to customers as needed.
  • Support team efforts to achieve service targets and goals.

The Successful Applicant

A successful Customer Service Advisor should have:

  • Previous experience in a customer service role, preferably in the Not For Profit sector.
  • Strong communication and interpersonal skills.
  • Proficiency in using customer service software and tools.
  • A customer-focused approach with a problem-solving mindset.
  • Ability to work effectively in a team-oriented environment.
  • Attention to detail and strong organisational skills.

What's on Offer

  • A permanent position within a supportive and rewarding work environment.
  • Opportunities to contribute to a meaningful cause within the Not For Profit sector.
  • Holiday leave entitlement aligned with industry standards.
  • Professional development and growth opportunities.
Contact
Hannah Martinez
Quote job ref
JN-072025-6792941
Phone number
+44 151 255 3776

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Chester
Contract type
Permanent
Consultant name
Hannah Martinez
Consultant phone
+44 151 255 3776
Job reference
JN-072025-6792941