Customer Experience Advisor

As Customer Service Advisor, you will:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints and issues efficiently, ensuring a positive resolution.
• Maintain accurate records of customer interactions and feedback in the system.
• Collaborate with internal departments to address and resolve customer concerns.
• Provide information and guidance on the company's services and policies.
• Identify opportunities to enhance the customer experience and suggest improvements.
• Support team members in achieving departmental goals and service standards.
• Ensure compliance with company procedures and industry regulations.